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Steps to help you setup Outlook

If you experience any difficulty sending or receiving email, please review this message for troubleshooting tips and to update your mail program settings.

Use these settings in your Outlook program or jump to IMAP: - revised 1/08/24

Tools > Accounts > Modify

My incoming mail server is a POP3 server

Incoming mail (POP3):
Outgoing mail (SMTP): or

Incoming Mail Server

Account Name: Your full email address
Incoming mail (POP3) Port: 995
This server requires a secure connection.
NOTE: Non-SSL settings, uncheck server requires a secure connection, use port 110

Outgoing Mail Server

Do not select 'Log on using Secure Password Authentication'
Select 'My server requires authentication'
Select the 'Settings...' button or Advanced Settings Logon Information
Select 'Use same settings as my incoming mail server'

Advanced Settings

Outgoing mail (SMTP) Port: 465
Use the following type of encrypted connection: SSL or Auto
NOTE: Non-SSL settings use port 587


Select 'Leave a copy of messages on server.'
Remove after xxx days (choose number of days)

NOTE: This setting is advised if you have more than one device checking email. This flag should be set on your POP3 account, however, your smartphone should use IMAP settings (see below). Please contact us for further help, if needed.

If you experience email problems which this message does not help you resolve, please contact us by phone. We're happy to help!

How to Setup IMAP - revised 1/04/23

Incoming Mail Server:
Host Name:
Username: full email address
Password: ******

Incoming Settings:
Use SSL: On
Authentication: Password
IMAP Prefix: /
Server Port: 993
NOTE: Non-SSL settings use port 143

Outgoing Mail Server:
Username: full email address
Password: ******
Use SSL: On
Authentication: Password
Server Port: 465
NOTE: Non-SSL settings use port 587

How to Access Web Mail - revised 02/27/23

This method allows you to *access your email through a web browser.

Open Web Mail through the browser:
The main mail window opens.
In the Email field, enter the user name as your full email address.
In the Password field, enter your password.
Click Login.
The Inbox window opens displaying all of your existing email messages.

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